CONDITIONS OF WARRANTY AND LEGAL INFORMATION
Terms and Conditions
I. - PURPOSE , PURPOSE AND SCOPE
The present regulations governing the procurement of products and services offered, and advertising to your clients / customers by opendomo SERVICES, SL, trading company that operates online from their website ( opendomo.com ) selling products to its customers technology , electronics, appliances , multimedia systems , audio / video recording devices of image and sound, etc. . The General Conditions also govern the rights and obligations of the parties relating to the transactions of sale concluded between them.
Clauses , which are listed below , set the framework contract , all users accessing the opendomo.com page , are required to know and accept. For the purposes only of the general conditions , the term "user " includes any internet accessing the web page opendomo.com , either directly , either from any other website.
The services offered by opendomo SERVICES, SL in this website shall be governed by the conditions contained in this contract. Opendomo SERVICES , SL reserves the right to change, wholly or partially , these general conditions, continue to apply the new agreed upon from the time of its publication in the page. In any case , these changes will not have retroactive effects on the goods or services previously contracted by users.
These Terms are binding on both parties and are an integral and inseparable part of the sales contract which effectively operates at the time of signing the order at the request of the client, through contracting mechanisms will be specified later , all in accordance with the provisions of art. 1255 of the Civil Code which enshrines the principle of freedom of contract and agreements between the contracting parties. For all practical purposes means that you accept the conditions of use and rules relating thereto pressing the "OK" button that appears at the bottom of this document.
II. - IDENTIFICATION AND TRADE NAME COMPANY OFFERING
Opendomo SERVICES SL, with registered office at C / Rosa , 28, Torrelles de Foix, 08737 , registered in the Commercial Register of Barcelona, Volume 42318 , Folio 180 , Page B 403579 , 1st entry , with CIF No. B65477077 , serves electronics sale online at their website opendomo.com
His contact address is the e- mail firstname.lastname@example.org
The address for claims indicated as correspond to the registered office of the company.
Also, according to the above-named Royal Legislative Decree 1 /2007, offers customers both prior information ( see the General Conditions and the additional information in the various sections of the website ) as confirmation of the information legally required .
IV - . CONDITIONS OF ACCESS USER / CLIENT
The user of the website opendomo SERVICES SL entitled to free access to public information contained therein, though opendomo SERVICES SL reserves the right to restrict access to information , promotions and special offers to registered customers .
Any user accessing the website opendomo SERVICES SL is entitled to register as a customer and can therefore benefit from the special offers for the group of customers registered if it meets the specific conditions of the offer for each product specified .
The public information contained in the web page opendomo SERVICES SL regarding both the company opendomo SERVICES SL as brands , products, logos , ... of wholesalers and manufacturers of the products and services are protected by the laws on intellectual property , so the copy , transfer, assignment , sale or use is not authorized by the customer / user outside the purpose of advertising your online publication that does not have the express consent of opendomo SERVICES SL, manufacturer product or brand owner and logos on the terms provided in paragraph XI of the Rights of Intellectual Property .
USER REGISTRATION . The customer / user before the execution of the purchase of any products offered by opendomo SERVICES SL must register their personal facts and circumstances necessary to formalize the contract of sale (name or company name, DNI / NIF character address, email address , phone / fax) .
You can only recruit and place orders if you are over age. Otherwise, the responsibility for ordering by minors will be borne by the parents or legal guardians of the child.
To place orders on the website, to provide each client opendomo SERVICES SL voluntarily and at your own risk their personal data . All personal data provided by customers of any fraudulent or false may be considered as a crime of falsification of commercial documents .
Opendomo SERVICES SL can offer the customer a personal registration system through a personalized access (login) and password (password ) to facilitate future customer purchase transactions . In this case , the client may designate its key criteria and desired password, provided they are available or not assigned to other customers. Through an automated process , opendomo SERVICES SL, if desired by the customer , generate the password and the password for the client. Keys or passwords immoral , offensive , insulting , discriminatory or contravene the provisions of the law, or those with terms concerning brands, products or services protected by the laws or regulations on Intellectual Property , Industrial contrary contained names not be admitted to rights to privacy , honor and self-image .
The client is committed to ensuring the confidentiality of your own password and your password. Opendomo SERVICES SL declines any liability for the misuse or negligence of the customer fulfilling its obligation of confidentiality of their passwords .
V. - OFFER AND ACCEPTANCE PROCESS .
CONDITIONS OF SALE AND DELIVERY OF PRODUCT
Pricing Policy: opendomo SERVICES SL reserves at all times the right to unilaterally modify the price of products and services offered through your website . To ensure the customer the assurance and security prices of their products, this will be the effect on the advertising at the time of the order.
In the process of e-procurement the following steps will be followed according to the options menu recorded on the website OpenDomo SERVICES SL :
Information about the product offered to the client: includes the specifications , description, warranty, guidance photo ( if available) .
The purchased product may suffer, availability of the manufacturer, no substantial changes in the components , features or services that form part of the lot , provided they do not pose a demerit of the qualities and services advertised .
Information about product price : final price information or retail price of the product to purchase , containing in the same order the final cost to the customer and including tax, shipping and insurance of goods by transport and handling . No customs fees or taxes in the country of destination are included . The final value ( excluding the items listed ) therefore will be reported to the customer in the e-procurement process before it formalized its acceptance by selecting the " order acceptance " menu of options.
Any discounts or promotional gifts are freely led opendomo SERVICES SL collective office at any time by opendomo SERVICES SL, or function of the product offered under existing advertising at any time on your website .
According EGEDA (SGAE ) and BOE No. 148 , Order PRE / 1743/2008 ministerial order issued on June 19, 2008 , opendomo SERVICES, SL integrated into the prices of all items (devices and equipment) subject to the fee increased compensatory remuneration for private copying.
Order Acceptance : at the time of placing the order , once used the menu option means accepting the order given client consent to the validity and effectiveness of the sales contract that binds the parties . Opendomo SERVICES , SL electronically store the request unless reasonable typesetting error , in which case the order will not be processed.
Opendomo SERVICES , SL inform the client of the existing general conditions opendomo SERVICES, SL through its acceptance in the purchase process in the virtual store .
The commitment made by opendomo SERVICES, SL sale and delivery of the goods offered is subject to stock the advertised product and its availability while stocks last , so opendomo SERVICES, SL, in its commitment to quality and customer service at all times to try products it advertised are available. However, in exceptional circumstances interactive multiple orders or those which cause the stocks of the product, the order and the contract between the parties shall have no effect under this clause , fully counted restoring customer if prepaid amounts paid by it.
Payment by the client: the following payment systems are established:
1st . , Prepayment:
by payment in cash or bank transfer integro amount for the bank account owned by opendomo SERVICES, SL published on its website , in both forms of prepayment specifically mentioning the order number to which the payment relates. Orders with payment method "prepaid" unless they are paid into the account of opendomo SERVICES, SL 7 days after confirmation of the order will be canceled automatically after elapse of that period . The value threshold is 2000 - . EUR per order . If that amount exceed the client must communicate via e- mail with email@example.com
Invoice: opendomo SERVICES , SL physical issue invoice be sent and delivered with your order to the address designated by the customer .
Opendomo SERVICES , SL warns that it can not subsequently modify the billing sales invoices in compliance with regulations. (Royal Decree 1496/2003 on standards Billing , as amended by Royal Decree 87 /2005). The invoice will be issued in the name of the person or company placing the order, so the customer must ensure ordering the correct name. No further changes will be possible .
Opendomo SERVICES , SL warns , that for reasons of protection of personal data , only issue duplicate invoice to the person holding the contract. They will not issue duplicate to third parties. Opendomo SERVICES , SL not send duplicate invoice by fax or email but only to the address designated by the contractor . Once the warranty period has expired, they may not be issued more duplicate invoices .
The sale is limited to four (4 ) units per product per order.
Delivery of purchased product : Within approximately ten days is set for the actual delivery of the product from the time at which the delivery date was set at the same place the order in orders for payment on delivery. Prepayment orders with proof of payment within the deadline set for the completion of the order will have a start date of the calculation the same as the orders for payment on delivery. For orders prepayment without proof of payment within the period of delivery of the product set to place the order , the ten-day period shall be counted from that opendomo SERVICES, SL has actual knowledge of the conduct of such payment. The delivery of goods is determined by the location where it is to be made available to the client.
In the event of delayed more than 30 days on the approximate time of receipt of the product set to place the order delivery, and provided that the delay is attributable to opendomo SERVICES, SL , the client , upon written complaint ( letter , fax or e- mail ) may unilaterally cancel the order, restituyéndosele amounts paid in the event of prepayment, in view of articles 103 and following of Legislative Royal Decree 1/ 2007.
Should check the customer at the time of delivery error with the goods received or that it is visibly damaged , you must entirely reject the delivery of the order or consign these circumstances the delivery note and make known these facts opendomo SERVICES , SL within at most 24 hours in writing ( e- mail to firstname.lastname@example.org ) by customer service posted on its Web site or the registered office of the company. In any case, the customer must verify that the goods have been delivered in perfect condition. Later claims to 24 hours after delivery can not be accepted .
Merchandise that has not been delivered within seven working days from the output of the same facilities opendomo SERVICES, SL for reasons not attributable to the seller will be returned to it, restituting the amounts paid for the product if orders in prepaid expenses except redirector ( return).
Collecting Returns : Returns the collection of great products will take place in the same landing the delivery. Our website is not be collected from the floors.
VI - . PRODUCT WARRANTY
The guarantee of the products sold by opendomo SERVICES, SL is delivered and set under the rules contained in the current legislation, in particular in the aforementioned Royal Decree 1/ 2007, Article 114 and following , legal framework aimed at providing the consumer options for remedies when the While I may not be acquired in accordance with the contract , giving you the option to require the repair or replacement of the goods , unless one of them is impossible or disproportionate . When the repair or replacement are not possible or are disproportionate , the consumer may require the reduction of the price or the contract rescinded .
In case of lack of conformity of the product , within two years he recognized from the time of delivery for the buyer to realize their rights , however, only 6 months after delivery is presumed to lack pursuant already existed at the time of delivery, the purchaser corresponding test in the remaining 18 months (ie, from the seventh to the end of two years) was not as good , all in accordance with Article 114 and following the aforementioned Royal Decree ) .
Commercial Warranty : manufacturers can provide additional guarantees , the extent and duration differ between products and brands . These guarantees shall be exclusively borne by the manufacturer that undertakes them.
Under the Royal Decree , the seller is obliged to deliver to the consumer which are in conformity with the contract of sale on the terms set out therein (Article 114), whereby :
" The seller must deliver goods to a consumer and which are in accordance with the contract , responding in front of him for any lack of conformity which exists at the time of delivery. "
In any case, must match the serial number of the product to be repaired with the record on file opendomo SERVICES, SL
Opendomo SERVICES , SL not be responsible for any damage resulting from misuse, unprofessional handling or installation, or as short circuit malfunction . The warranty is void if factors outside the normal use of the product , such as increases or decreases in tension, use of improper accessories or prohibited by the manufacturer , falls, water, fire or improper or abusive handling by the customer or by third parties not authorized by the manufacturer .
The computation of the warranty shall begin on the day of delivery, the above-named under Article 123 of the Royal Decree .
If repairs of products, the customer must look solely to the authorized service center ( recognized and licensed by the manufacturer ) . We recommend engaging the SATs to expedite the process of repairs.
Subject to the arrangements described above sanitation , and even if full compliance is good, the customer may cancel your order and return it within seven working days in response to the provisions of Article 71 of Royal Decree 1 / 2007 , as indicated in the following paragraphs as well as the withdrawal document that is delivered at the time of recruitment.
The warranty is directed only to the holder ( contracting party ) that appears on the invoice and only the holder may require the same . Opendomo SERVICES , SL not be liable to meet requirements of parties who have not acquired directly or through opendomo SERVICES, SL and / or that do not appear on the sales invoice .
VII - . CLIENT RIGHTS
Privacy and security of personal customer data in accordance with the provisions of Spanish legislation on data protection. No distribution , transmission or publication of customer data without your express consent. Not receive promotional or advertising emails rejected if any . Check , modify and delete customer data held by the database opendomo SERVICES, SL upon request , all as provided in the section on Personal Data Protection .
Free access to the open sections of the website OpenDomo SERVICES, SL know at all times the status of processing the order placed .
Withdrawal / unilateral revocation of the requested order : Pursuant to the provisions of art. 68 and following of Legislative Royal Decree 1/2007 , the customer (consumers or users are only considered natural or legal persons who purchase , use or enjoy the product as final target ) shall be entitled to withdraw from the contract within seven working days from receipt thereof, after notifying opendomo SERVICES, SL within that period so that appropriate channels of return ( return number and delivery address form and return shipping ) is established , with refund of the price you would have paid for the product not being paid the costs associated with the order as transport costs , all the statement of withdrawal is given at the time of hire .
Professionals: Do not have the status of users and consumers who without becoming final recipients acquire , store, use or consume goods or services, in order to integrate them into processes of production, processing , marketing, professional activity or service to others , so that do not benefit from the rights granted to consumers. Opendomo SERVICES , SL not accept refunds for withdrawal by companies .
Opendomo SERVICES , SL accept only minimal wear product solely because they try to make a final decision on acquisition without altering the condition of the product at the time of delivery. In cases of abnormal use of the property not to accept such refund . Return shipping costs will be deducted from the price of the product at the time of the refund. The return merchandise must be secured in advance by the customer solely by and for the transport company hired by opendomo SERVICES, SL In no case can manage getting refunds or exchange merchandise at the registered office of opendomo SERVICES, SL
Opendomo SERVICES , SL not be responsible for refunds on handled by the client , or those goods that are returned incomplete both in its main elements as accessories . There shall be no right of withdrawal indicated or outside the product subject to fluctuations not controlled by market term opendomo SERVICES , SL Objects that can be easily propagated immediately or which by their nature can not be returned character. Nor shall the waiver on goods or orders that may be considered for its special characteristics as that requested by the client.
In cases of excessive use of the good or bad use of it, not to accept such refund .
Click to send ( return ) product :
Delivering a return is not possible to directly manage our facilities , but will be delivered to the carrier for shipment. We reported that to avoid any occurrence, it is necessary for smaller products (cameras, accessories, etc. . ) They are protected by an additional outer packing - as you received at home - and avoid any kind of damage or tampering the original product packaging during transport. For larger products (televisions , appliances, etc. . ) Is no outer packaging must protect the original, however , it is important to ensure that the product is shipped properly protected in the original box with the protections intended for this order ( corks , Styrofoam , bubble wrap , etc. . ) and avoiding any kind of manipulation in it.
For any questions concerning the proper shipping products opendomo SERVICES, SL, consult with our Customer Service department .
VIII - . OBLIGATIONS OF THE USER / CLIENT
Save your personal key with due diligence . Use the information published by opendomo SERVICES, SL exclusively by the client strictly within the staff proposed business relationship .
Not to reproduce, sell or dispose of the information published by opendomo SERVICES, SL in its contents without the express permission of the company. Faithfully use the shopping service provided by opendomo SERVICES, SL on your website and refrain from manipulating the contents of your website , or interfere with their computer resources through viruses or other conduct prohibited by law. Respect the purchase agreement once accepted the order, with the timely payment of the agreed price.
IX - . RIGHTS opendomo SERVICES, S. L.
Save , modify or suspend the website without notice. Modify the price bids .
Reject orders stockouts or customer default . Reject access to tools to clients in case of breach of these conditions . Receive the amount of customer purchases accepted the transaction. Reserve the domain and retain full ownership of the item until full payment from the customer . Reserve the right to make drawings of goods or services on your website .
X. - INTELLECTUAL AND INDUSTRIAL PROPERTY .
The rights to the intellectual property (including and without limitation : brands , logos , text, photographs , icons , images, ... as well as graphic design , source code and other software elements content on page web " OPENDOMO.COM " ) are owned by opendomo SERVICES, SL or wholesale companies and manufacturers of products and services offered. Therefore subject to intellectual and industrial and protected by Spanish and international law property.
Without the prior written authoritatively as OpenDomo SERVICES, SL, or, where appropriate, the wholesaler or the manufacturer of the product rights holder , is not allowed to use , copy, distribute , reproduce, transmit , manipulate authorization and as any use that exceeds a normal and necessary to visit the site and use of services offered use .
Access to services provided by means not opendomo SERVICES, SL waiver, transfer or total or partial transfer of rights arising from intellectual property , or assigning rights to use, modify , use, reproduction , distribution or public communication of these contents without the prior express written consent of the respective owners these rights , without prejudice to the right to view and obtain private backup such content , provided that such right is exercised according to the principles of good faith and always keeps unchanged the intellectual property of the owner of such rights, noncommercial use is exclusively for your personal information .
The liability for the use of rights protected by the intellectual property of third parties contained in this page illegally or violate morality , honor or privacy materials, rests solely with the user, in any case exempt opendomo SERVICES, SL from any liability arising from such conduct.
XI - . DISCLAIMER .
Opendomo SERVICES , SL not be liable for interruptions that occur in electrical or telecommunications services that prevent users from using the services offered .
If breach of the guidelines in the documentation of each of the products, opendomo SERVICES, SL not be liable for damages.
XII - . PROTECTION OF PERSONAL DATA .
According to current legislation, opendomo SERVICES, SL data collected personal nature of their clients and included in a file that holds and for which treatment is exclusively meant for the purpose of managing the Company requested orders and answer queries allow users to formulate . The entity responsible for the files is opendomo SERVICES, SL
The user must provide personal facts and circumstances necessary to be a registered customer of the Company and arranging sales contracts (name or company name, DNI / NIF , address, email address , phone / fax) . Registration of this data is required , the lack of complementation of the same by the user or providing incorrect data will prevent opendomo SERVICES, SL you can successfully manage orders placed .
The data may be used by opendomo SERVICES, SL in order to send the user information about offers and advertising to the email address provided or personnel information , to which the client consents , however , the client may choose at any time to opt out of such information by sending an e- mail to that effect email@example.com .
Similarly, the client consents to opendomo SERVICES, SL submit such data to companies or banks to transport management and collection of the order.
Opendomo SERVICES , SL You can also perform other data communications provided by law .
Data collected by opendomo SERVICES , SL they may be processed and stored in Spain , Germany or any other country in which facilities . Similarly, it may carry out international transfers of data to countries outside the EU , for which the client expressly consents , all in accordance with the provisions of the law.
Rights of access, rectification , cancellation and opposition. Opendomo SERVICES, SL, recipient of the data collected on this page entity undertakes to respect and provide stakeholders the exercise of the rights recognized by law and in particular the rights of data access , rectification, cancellation of data and opposition, if relevant . Such rights may be exercised by the user or , if applicable , by his representative, through a written and signed request to the following address : C Rosa , 33, 08918 , Torrelles de Foix.
SAFETY IN THE TREATMENT , PROCESSING AND STORAGE OF DATA . Opendomo SERVICES , SL represents and warrants that maintains security levels for the protection of personal data as provided by existing law , and has established all the technical means at their disposal to prevent the loss, misuse , alteration, unauthorized access and theft of data provided by users . All this notwithstanding the fact that the user expressly accepts that Internet security measures are not impregnable.
COOKIES. Cookies are small pieces of information needed to identify you as a user for your online visit to our website . This way we can provide a purchase without difficulties. Through cookies, for example, the role of " shopping " and " memory function " addresses . Your browser stores cookies on the hard drive only during the current session , also need only a minimal memory space and do not harm your computer. The cookies do not contain any specific personal information. Most of the cookies used by us are re- delete from your hard drive at the end of the browser session ( the so-called session cookies) . Other cookies remain on your computer and allow us to recognize your computer in your next visit ( the so-called permanent cookies).
Most standard browser to accept cookies and independently thereof, in granting or denying security settings stored cookies or temporary . When you disable cookies, certain applications not available on the website and possibly OpenDomo not indicated properly some of the pages of the site .
Without your express consent, OpenDomo will not link in the cookies stored data with your personal data (name , address, etc. . ) . For using our shopping cart , you have to admit the [ temporary / permanent ] cookies.
ACTIVATION OF COOKIES:
Microsoft Internet Explorer:
"Extras " -> " Internet Options " -> " Privacy " -> " Settings / extended ... " -> "cookies / enter "
" processing " -> " Settings" -> " expand" -> " cookies ( accept all cookies ) "
"file" -> " Settings" -> "private sphere " -> "accept all cookies without consultation "
Mozilla Firefox :
"extras " -> " Settings" -> " Privacy " -> "cookies " -> "OK"
Opendomo SERVICES , SL is audited annually by an official company specialized in the protection of personal data in order to offer its customers the highest standard of protection possible.
Satisfied has 15 days from the date of receipt of the order for the return of their money. Talk to us via infoopendomo.com to receive your (RMA ) . No return , not containing the RMA number visibly on the package will not be collected .
To make the refund , the product must be in perfect condition in its original packaging with manuals and accessories included . Upon receipt of the merchandise in our stores , and after checking the status of it , we will proceed to refund the amount by bank transfer to the account specified by the customer .
If returned , the shipping charges will not be refunded . Shipping costs and customs , where applicable , are provided by the client , in both shipments and returns. Also, if the payment order was COD, the amount of the fee charged by the shipping company will be discounted rate , as this is an unrecoverable cost for the company .
For any claim , return or exchange of products , you must send an email to firstname.lastname@example.org . With the following data :
- Name ( Billing ) and Order Number
-No contact phone
- Type reimbursement requested as explained above cases
- Details of the reason for the return ( if there is any incidence mandatory and recommended for a commercial return )
- If you want to exchange it for another item or pay you back .
Before returning any Goods to the Company for any reason, the Customer must contact the Company to obtain a return authorization number ( " RMA" ) . All goods are returned at the Customer's risk and expense and shall not be damaged by the customer and must be packed in their original packaging . Customer is responsible for returning the Goods to the Company and to retain proof of delivery of such return .
The Company operates on a return to 15 days. To reimbursement on this basis is accepted, the Goods must be returned for receipt by the Company within 15 calendar days of mailing . You must return the Goods to the Company at the address to be notified in writing, clearly stating the customer account number , the order number and the RMA on the outside of the package.
If any goods after the 15 days are returned for any reason the Company may accept or not accept the return at its sole and absolute discretion . If the return is accepted by the Company , costs of returning 20 % of the value of the material is loaded with a minimum of 10 €
The Company also apply this scale when the return is due to an error of the Customer, even when performed before 15 days .
In case of lack of conformity of the product , within two years he recognized from the time of delivery for the buyer to realize their rights , however, only 6 months after delivery is presumed to lack pursuant already existed at the time of delivery, the purchaser corresponding test in the remaining 18 months (ie, from the seventh to the end of two years) was not as good , all in accordance with Article 9 and following of the Act ) .
Commercial Warranty : manufacturers can provide additional guarantees , the extent and duration differ between products and brands . These guarantees shall be exclusively borne by the manufacturer that undertakes them.
Under this law, the seller is obliged to deliver to the consumer which are in conformity with the contract of sale on the terms that the law states ( art. 1 ), considering these goods as " tangible personal property for consumption private " ( art. 1).
Therefore, as required by Article 4 of the law on the liability of the seller and the buyer's rights . "Seller liable to the consumer for any lack of conformity which exists at the time of delivery of the goods in terms of this law gives the consumer the right to either repair , a replacement, to the price reduction and termination of the contract . "
In any case, must match the serial number of the product to be repaired with files owned by OpenDomo Services, SL
OpenDomo Services SL will not be responsible for any damage that may result from misuse, unprofessional handling or installation, or as short circuit malfunction . The warranty is void if factors outside the normal use of the product , such as increases or decreases in tension, use of improper accessories or prohibited by the manufacturer , falls, water, fire or improper or abusive handling by the customer or by third parties not authorized by the manufacturer .
The computation of the warranty shall begin on the day of delivery.
If repairs of products, recommend the customer contact only the authorized service ( recognized and licensed by the manufacturer ) .
For more information see our Terms and Conditions .
Subject to the arrangements described above and sanitation even if full compliance is good, the customer may cancel your order and return it within seven working days such as indicated under " Our customer service " .